Frequently Asked Questions
Yes, we have a terms and conditions agreement that must be signed after you make your reservation and when you make your initial payment.
Passport for adults and children.
Yes, this will be emailed to you with your final payment and can easily be forwarded to all group members.
Due to local transportation union regulations, only a certified taxi van can be used to transport guests and their luggage from the airport.
Approximately 14.25 km south of town on the coastal highway (about 8 miles).
It is best to bring whatever you need as there are frequent delays. However, if you must send something, the most reliable way is via FedEx.
Address:
Chango Villa
14.125 km Carretera Costera Sur
Cozumel, Q. Roo, 77600
Mexico
Yes, it is very simple. Take a cab or van from Cancun to Playa del Carmen and then take a ferry to Cozumel. It is very easy to take a cab to Chango Villa from the ferry terminal in Cozumel.
If you plan to travel frequently around the island, it is much more cost-effective to rent an automobile (car, jeep, van). However, if you plan on traveling infrequently, taxis are readily available from the Villa. It is approximately $15 to take a taxi with 2–4 people into town. If you plan on multiple trips a day, a rental vehicle is much more cost-effective. Scooters are also an option but not recommended unless you are an experienced rider.
Chango Villa recommends working with our concierge partner. Vehicles can be delivered to Chango Villa, and all paperwork can be done there.
From Mexico: 011-52-1-987-120-1936
From the US: (215) 609-4886
Our caretakers live in an independent home 100 yards from the main villa. Should you have any concerns, maintenance issues, or questions, they are close by to assist you.
The villa supplies beach towels for you.
The staff will be happy to do laundry for $5 USD per load during non-peak hours.
Yes
Hair dryers are available in each bedroom's private bathroom.
No, we have 110 volts of power and plugs, the same as in the U.S.
We include the shopping, groceries, cooking, and clean-up for the designated meals. Liquor, and cook/wait staff tips are not included.
Yes, upon request, Chango Villa will provide a grocery list for you to select the items you would like to purchase, plus a 20% service charge. *Prices subject to change.
For a wedding, there is a $1000 special event fee. Extra fees may be applicable for other large gatherings.
Guests with special dietary needs will be accommodated to the best of our abilities. This includes vegetarian meals, gluten-free meals, or avoiding specific foods.
Arrangements for the meal/chef service can be discussed over the phone or via email and must be made at the time of your last payment, 45 days prior arrival.
This is the question we are asked the most. If you feel your service is exceptional, then the following formula is recommended:
*$5/day/guest for the housekeeping service
*$4/day/guest for the chef/meal service (if selected)
If you feel your service is exceptional, then the following formula is what most other guests have adopted. 10 -15% for the cost for diving instruction and $100/week for concierge services (this takes into account pre-arrival work).
Because we are on an island, everything is much more expensive than on the mainland. Our costs are based on consumption and are a direct reflection of the number of people staying at the villa: water treatment plant, bottled water, utilities, etc. Because of this, we use a "cost per-person model" above the base rental rate for the villa. It is the best and fairest way we can appropriately have a rate structure that is equal to the consumption of the group.
Yes, we have 2 cribs and 4 twin cots.
We have smart televisions, Wi-Fi, and hard-wired internet access. We offer free international phone calls to the United States. We also have a local phone for service on the island.
Several beach clubs, restaurants, bars and boat docks are within 200 yards of the villa.
Yes. We suggest wearing water shoes because there are some rocks near the villa. Alternatively, you can walk 100 yards down the beach and access the water from that point.
Only registered guests are allowed on the property. Permission is required for additional guest gatherings, such as weddings and special events. All specifics are listed in the Rental Agreement.